My candidate did not receive the assessment, now what?

If the candidate did not receive the assessment invitation, first instruct them to check their junk mail folder for an email from [e-mail].

If the email is not in their junk mail folder and it is possible that they have deleted it, you can resend them the assessment invitation:

1. Click the Assessments tab
2. Click Browse
3. Click into the appropriate assessment
4. Double check to make sure their email address is correct
5. Click Resend
6. Enter in the appropriate number of days
7. Click Submit
   • Note: This will send a reminder email to the candidate with the updated expiry date.

Alternatively, if the email did not go through, you can provide them with the unique link to launch the assessment:

1. Click the Assessments tab
2. Click Browse
3. Click into the appropriate assessment
4. Copy the URL 
5. Paste the URL into an email to the candidate